Frequently asked questions
We all have questions at times and we are here to help. Below are some of the most asked questions from our customers. If you need additional help, give us a call toll-free at 855.351.2265 and one of our Customer Service Representatives will be happy to help. We also have some online tutorials to help make your banking life easier.
Questions Most Frequently Asked
There are a few ways you can check your balance.
Sign in to your Online Banking Account. If you do not have one set up already, please refer to our FAQ titled "How do I sign up for an online banking account." Once you are signed in, you will be able to view all of your accounts. By clicking on the one you want to see you will be able to view all of your activity.
In order to utilize Zelle you must first have signed up for an Online Account and accepted the terms and conditions. See our FAQ titled "How do I sign up for an Online Banking Account" for help on this.
The Liberty National Bank's routing number is 103107392. Your account number can easily be found on your checks, see example below. If you do not have checks and have not signed up for Online Banking or our mobile app, please give us a call at 855.351.2265 and we can assist you.
You can reset your password from either your Online Banking account at WeAreLiberty.Bank or through the myLiberty Mobile App.
You can update your information by logging in to your Online Banking account. Once logged in go to the Profile tab in the upper right corner. From there you will go to edit options to update your email and phone numbers.
Wallet Pay is a simple and safe way to pay using a digital version of your debit or credit card that is stored in a Digital Wallet on your mobile device. A digital version of your card can be stored in a Digital Wallet, just like a physical card is typically stored in a physical wallet. Popular Digital Wallets include Apple Pay, Samsung Pay and Google Pay. Additionally, many Digital Wallets provide extra protections to help safeguard your information. Reference the following two videos for additional Wallet Pay information and instructions on how to add your card to a Digital Wallet.
e-Statement is a safe and secure way to view your monthly statements. Sign in to your Online Banking account at WeAreLiberty.Bank. Once there go to the Profile tab in the upper right corner. You will now see the option to edit Electronic Statements and have the opportunity to change to e-Statements. If you would like to learn more about e-Statements you can watch our online tutorial here.
Once you have opened an account with Liberty National Bank you will want to set up your Online Banking account. It's like having a branch wherever you are. Fast, convenient and secure all day, every day. This is where you can check your balance, review past transactions, transfer money, pay fills and set alerts. Log in to WeAreLiberty.Bank and look for this box.
Log in as a new user and follow the prompts to set up your account. Want to learn more? Watch our Online Banking tutorial here.
If it is during normal business hours call us at 855.351.2265 and one of our customer Service Representatives will assist you. If it is after hours or on the weekend, please call 800.554.8969 for our automated assistance.
If you have opened a Classic Club checking account you are eligible to receive additional benefits that come with the account. You should have received a Membership ID and Login number when you opened your account. You will need these numbers the first time you register at memberbenefitpackage.com. Simply fill out the information requested to register. If you have questions please let us know.
Your debit card will soon be equipped with the latest contactless chip technology! No need to insert your card in the terminal and wait for approval - just tap to pay. This saves time at the checkout, provides enhanced security for your card information and no-touch transactions. You will just need to hold your debit card 1-2 inches from the terminal and your information will be read and processed. Look for the contactless symbol on the merchant's terminal to see if they can accept this new technology.
We understand that sometimes customers have a need to increase their debit limits for a specific purchase or otherwise. To request temporary changes to your card limits, please call us at 855-351-2265 or visit your closest LNB location.
LNB debit cards include the following stand daily limits: